Terms of service

E3D-Online Ltd. Terms and Conditions

Last updated: March 2025

The following are terms and conditions of a legal agreement between you and E3D-Online, its affiliates and partner (collectively, "E3D-Online", "E3D", "we", "us" or "our"). These terms and conditions govern your use of the products and services we offer, and the use of www.e3d-online.com (the "Site").

By accessing or visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by www.e3d-online.com. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors, resellers, OEMs and/or contributors of content. Capitalized terms are defined in this Agreement.

Information Accuracy

We do our best to ensure that information on the E3D-Online Site is complete, accurate and current. Despite our best efforts however, information on our Site may be inaccurate, incomplete, or out of date. All specifications, products, descriptions, and prices of products on the site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including applicable colors. However, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. We do not warrant the accuracy or completeness of the information, content or material provided through our Site.

The inclusion of any product or service on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

Terms of Sale

By placing an order with E3D-Online, you are :

  • (i) offering to purchase a product,
  • (ii) representing that you are of legal age to form a binding contract, and
  • (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order. We retain the right to refuse any order request made by you.
  • (iv) accepting that your order may be a pre-order, if specified on the website, and will not be shipped until such date that is provided at the point of order or communicated to you in another form at the time or before your order is placed. Pre-orders require payment in advance, despite the longer than usual shipping date. Shipping dates are subject to change at the sole discretion of E3D-Online Ltd. Your legal rights are not affected.

Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept, modify or decline your order, or any portion thereof, even after receipt of your order confirmation from us, for any reason whatsoever. We reserve the right to limit the number of items ordered and to refuse service to you without prior notification. If an item lists an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, we will credit your account in the amount of the incorrect price.

Payment Policy

E3D-Online allow users of its Service to use various forms of payments on our Site, including debit card, credit card, PayPal, and some bank transfer services.

Bank transfer option will only be available where the total spend without shipment exceeds £250.

We offer credit accounts solely to our business partners, which include OEMs, resellers, and professional customers. We run credit checks on all our business partners and we request a credit agreement to be signed before placing your first order. We can review your credit amount and increase or decrease as agreed.

If payments are overdue, then we have the right to revoke your credit status and put you on a payment upfront before the goods are shipped plan.

Prices will include Value Added Tax ("VAT"). If you show by your delivery address that you reside within the United Kingdom, VAT will be added at the point of payment.

OR

Prices will not include value added tax ("VAT"). If you show by your delivery address that you reside outside the United Kingdom, VAT will not be added at the point of payment and will be subject to foreign taxes and duties.

Foreign taxes and duties

If you are not in the UK (United Kingdom), we have no knowledge of, and no responsibility for, the laws in your country.

You (the Customer) acknowledge and agree that, in respect of any Delivery of the Goods to a Delivery Location outside of the UK, that you are the importer of the Goods and shall comply with all applicable obligations in relation to such (including the payment of import duties and taxes).

E3D-Online will not be held liable for any additional handling fees of any kind levied by the courier or handler for the delivery of your shipment.

E3D Returns & Cancellations Policy

We want you to love your E3D products, but if you need to make a return, we’re here to help! Please contact us before returning your order so we can authorise it and provide any necessary documents to include.

How to Return an Item

  • Returns must be initiated within 35 days of receiving your order.
  • To be eligible for a return, items must be in their original packaging and in unused condition with no visible signs of wear.
  • Customers are responsible for the return shipping costs, as well as any additional courier-related fees, such as taxes, customs clearances, and handling fees etc.

Items That Cannot Be Returned

Final sale items: Any product purchased from our ‘SALE’ section is non-refundable and cannot be exchanged.

Custom or cut-to-length products: If you’ve ordered a custom-made item or a product that has been cut to a specific length, we’re unable to accept returns or cancellations.

Refunds

Once we receive your return, we’ll process your refund within 14 days.  Once the parts have passed our Quality Control checks, a refund will be sent back to your original payment method.

Cancellations

You have a 30-minute grace period after purchase to cancel your order - check your order confirmation email for instructions. After these 30 minutes, it is not guaranteed that our Support Team will be able to prevent the package from being shipped.

If you have any questions or need assistance with your return, feel free to contact our friendly support team - we’re happy to help!

Shipping and Delivery

At E3D, we are committed to delivering your orders quickly and efficiently, no matter where you are. Below you’ll find all the details about our shipping options, delivery times, and terms.

Shipping Carriers

We partner with trusted carriers, Royal Mail and FedEx, to ensure your order arrives safely and on time. You will be contacted via email to inform you that we have dispatched your order.

Free UK Shipping

We are pleased to offer free standard shipping on all orders over £50 within the United Kingdom. Orders under £50 will incur a shipping fee, calculated at checkout based on the selected service.

International Shipping

For our international customers, shipping fees vary depending on the destination and service selected. These rates will be displayed during checkout for your convenience. Please note that international deliveries may be subject to customs duties or taxes, which are the responsibility of the recipient.

Delivery Times

  • UK Orders:
    • Royal Mail 48 Hours: Standard delivery typically takes 2 business days.
    • FedEx: Expedited options are available, with next-day delivery for most locations.
  • International Orders:
    • Delivery times vary depending on the service and destination, but most orders are delivered within 15 business days.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking link (if applicable) so you can monitor its progress.

Shipping Restrictions

Please note that we are unable to deliver to PO Boxes or certain restricted countries. If your location is unavailable for shipping during checkout, please contact our support team (support@e3d-online.com) for assistance.

Lost or Delayed Shipments

While we strive to ensure timely delivery, unforeseen delays can occur. If your order is delayed or appears to be lost, please contact us, and we will work with the carrier to resolve the issue.

Contact Us

If you have any questions about shipping or need assistance with your order, don’t hesitate to reach out to our customer support team at (support@e3d-online.com).

Intellectual Property

The Site and all its Materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video and audio (collectively "Materials") are protected by the laws of the United Kingdom and are property of E3D-Online. All materials are provided through the Site a service to its current and prospective visitor and may be used only for personal or informational purposes and only if you also retain all copyright and other proprietary notices contained on the Materials.

No right, title or interest in E3D-Online’s Materials is conveyed to you. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative work from, sell, license, or otherwise exploit the Site or any of its Materials without our prior written permission; you may not access or use the Site for any competitive or commercial purpose; nor may you permit any copying of our Materials. Any unauthorized copying, alteration distribution, transmission, performance, display, or other use of these materials is prohibited. All rights not expressively granted are reserved by E3D-Online, as applicable.

Disclaimer and Limitations of Liability

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service delivered to you (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall E3D-Online, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Material or Product procured using this Service, or for any other claim, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Certain states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Warranty & Returns Policy

Please note, this policy only applies to products purchased from the E3D-Online website. If you purchased through one of our genuine resellers, please contact them directly.

Warranty Cover

This warranty covers any defects in material and workmanship in products purchased from the E3D-Online website for a period of 6 months from purchase. This warranty is subject to the following exclusions:

  • (i) Does not apply if the product has been tampered with, repaired and/or modified by non authorised personnel.
  • (ii) Does not apply to damage caused by incorrect assembly or misuse of the product.
  • (iii) Does not apply if the product is not proven to be faulty.
  • (iv) Does not apply if a the failure of an E3D product is caused by pairing it with a third-party product.

Replacement Policy

If the product meets the terms of the warranty cover we will:
  • (i) At our discretion, replace the product.
  • ii) Refund the cost of shipping the product back to us (by the same method it was paid for originally).
  • (iii) Cover the cost of shipping the replacement to you, using our preferred method.

Replacement products will be covered under warranty from 6 months from the date the replacement has been issued.

Click here to view our Returns Policy.

External Links

Our Site may contain links to third-party sites that are not owned or controlled by E3D-Online Ltd.

E3D-Online Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Discount and Promotion Codes

  • Discount codes or Promotions are only valid for orders placed online.
  • A Discount code or Promotion entitles you, at the time of ordering, to a saving on a new order placed with E3D-Online Ltd.
  • E3D-Online reserves the right to decline to accept orders where, in its opinion, a discount or promotion code is invalid for the order being placed.
  • Discount codes are not valid in conjunction with any Site-wide promotions (e.g. Black Friday).
  • Discount codes can be used for an individual product that has been reduced in price.
  • Store credit cannot be used in conjunction with a discount code but can be used to pay for products that are part of a promotion.
  • The 'Valid to date' may vary on each promotion.
  • Discount Codes and promotions cannot retrospectively be applied to an order that has already been placed.
  • Discount codes and promotions cannot be used on resold products (i.e., DUET products).

User Comments and Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (i) to maintain any comments in confidence; (ii) to pay compensation for any comments; or (iii) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website or link. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy & Cookie Policy.

Governing Laws

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us

If you have any questions about this Agreement, please contact us.

Supplier Policy

Click here to view our Standard terms of Purchase.