Shipping policy

E3D Shipping Policy

At E3D, we are committed to delivering your orders quickly and efficiently, no matter where you are. Below you’ll find all the details about our shipping options, delivery times, and terms.

Shipping Couriers

We partner with trusted carriers, Royal Mail, FedEx and UPS to ensure your order arrives safely and on time. You will be contacted via email to inform you that we have dispatched your order.

Free UK Shipping

We are pleased to offer free standard shipping on all orders over £50 within the United Kingdom. Orders under £50 will incur a shipping fee, calculated at checkout based on the selected service.

International Shipping

For our international customers, shipping fees vary depending on the destination and service selected. These rates will be displayed during checkout for your convenience.

Please note that international deliveries may be subject to customs duties and/or taxes. To receive your parcel with all duties and taxes prepaid, please select “UPS Saver Duties & Taxes Included”. We strongly recommend this option to avoid unexpected charges - the price you pay today is the final price.

All other shipping options will be 'Delivered Duties Unpaid', meaning duties and taxes will be charged separately by the courier, prior to delivery. All parcels returned to E3D for refusal to pay duties & taxes under DDU shipping methods will be subject to a £25 admin fee.

Delivery Times

 

  • UK Orders:
    • Royal Mail 48 Hours: Delivery typically takes 2 business days.
    • UPS Worldwide Saver: Delivery typically takes 1 - 3 business days.

 

  • International Orders:
    • UPS Worldwide Saver & UPS Saver Duties & Taxes Included: Delivery typically takes 2 - 4 business days.
    • FedEx International Priority: Delivery typically takes 1 - 3 business days.
    • Delivery times vary depending on the service and destination, but most orders are delivered within 15 business days.

Order Processing

Orders are typically processed within 1 – 2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking link (if applicable) so you can monitor its progress.

Shipping Restrictions

Please note that we are unable to deliver to PO Boxes or certain restricted countries. If your location is unavailable for shipping during checkout, please contact our support team (support@e3d-online.com) for assistance.

Lost or Delayed Shipments

While we strive to ensure timely delivery, unforeseen delays can occur. If your order is delayed or appears to be lost, please contact us, and we will work with the carrier to resolve the issue.

Contact Us

If you have any questions about shipping or need assistance with your order, don’t hesitate to reach out to our customer support team at (support@e3d-online.com).